Syrmium Management Group

Assistant Property Manager

Position Summary and Objectives

The Assistant Property Manager reports to the General Manager to provide reliable, timely, and efficient support for properties in the assigned portfolio, including interfacing with various external service providers and Tenants as directed. Additionally, this role is to facilitate continuous improvement in office systems and procedures to ensure an efficient and productive operating environment.

RESPONSIBILITIES

Deliver Excellent Service to Tenants

Establish and maintain professional working relationships with Tenants
Implement special activities and programs to add value to the Tenant’s experiences at the property

Maintain Quality Building Premises

Independently respond to basic client and public inquiries and escalate complex queries to the appropriate person
Assist with the co-ordination of all Tenant construction and ensure compliance with the Tenant Construction Manual
Pursue, with the guidance of the Property Manager, litigation against Tenants for receivables collection
Administer cleaning and security contracts as directed by Property Manager
Ensure that Tenant information is complete and approved before Tenant begins construction of office space
Assist in the management of additional revenue streams, parking, storage, misc. revenue, events, etc.
Monitors completion of Tenant work orders and preventative maintenance programs
Organize Tenant events (Summer & Christmas appreciation events) and negotiate contracts for these events
Monitor and track utility accounts, maintain property tax records and after hours consumption of utilities
Prepare communications to Tenants as required
Ensure Tenant sales are accurately recorded
Develop and maintain Tenant Welcome Manual

Ensure Accuracy and Reliability of Financial Information for Properties, Working with Accounting

Assist with preparation of budgets and quarterly reports
Prepare monthly accrual listings
Assist in the collection of Tenant arrears, monitor Tenant accounts and provide reconciliations
Ensure that Tenant billings are entered correctly into Yardi PM software

Promote Environmental Sustainability in Building Operations

Seek opportunities to reduce energy consumption
Work with waste removal contractors to maximize diversion from landfill

QUALIFICATIONS

Professional Experience

Minimum 2+ years related property experience with commercial properties
Proficient in Microsoft Office
Strong verbal and written communication skills
CPM, RPA designation preferred or working towards designation
Excellent client relation skills both with owners and Tenants
Able to work under pressure, deal with multiple deadlines, effectively handle stressful situations, deal intuitively with situations, and work with minimum direction and supervision

Personal Competencies

Support teamwork environment with positive and professional attitude
Open to learning, developing new skills/knowledge
Focus on results: anticipate problems, identify solutions, take action
Understand all aspects of job - impact on business goals
Proactively assess, respond to workflow deficiency, adhere to SPMG policy
Flexibility to changing work conditions including interruptions and multi-tasking ability
Behaves and makes decisions that support SPMG goals/objectives
Conduct business consistent with sustainability
Strong written and verbal communication skills
Understand basic financial management; specifically procedures for expenses/revenues
Ability to work independently and under pressure, deal with deadlines
Demonstrates integrity in decision making, listening, treatment of others